Standard mainland UK delivery starts at £7.99 including VAT. The standard delivery service is normally 1–3 business days from dispatch.

Orders over £500 including VAT qualify for free standard mainland UK delivery, subject to applicable exclusions and delivery conditions.

The available delivery options and final charge are displayed at checkout.

See our full Shipping Policy.

Yes. Next-day delivery is available on selected products and qualifying orders.

Next-day delivery charges are normally between £14.99 and £24.99 including VAT. The order cut-off is 1:30pm Monday to Friday.

Availability depends on stock, product type, delivery location and dispatch arrangements. Not all products or pallet orders qualify for next-day delivery.

Please check the delivery options at checkout or contact us if you need to confirm a delivery date.

Dispatch times depend on stock availability, product type, order processing and the manufacturer's supply arrangements.

Delivery estimates generally run from the point of dispatch, not necessarily the moment the order is placed.

If your order is time-sensitive, contact us before ordering so that we can check the expected dispatch arrangements.

Yes. Certain heavy, bulky or large-quantity orders are delivered using pallet or specialist transport services.

Pallet delivery charges, lead times and unloading arrangements can differ from standard parcel deliveries. Delivery is generally kerbside unless another arrangement has been agreed in advance.

For larger quantities, visit our Pallet Rates page or contact our team for a quotation.

Clever Shield supplies customers throughout the UK. Delivery availability, charges and lead times depend on the destination, product and transport requirements.

Some remote, offshore and specialist delivery destinations may require an individual quotation.

If your delivery has not arrived within the expected timeframe, contact us with your order number.

We can help check the available dispatch and tracking information and advise on the next steps.

Email info@clevershield.co.uk or call 01268 472358.

You can order directly through our online shop by selecting the products and quantities required, adding them to your basket and completing checkout.

If you need assistance with a larger order or a specific product, contact our team through the Contact page.

The payment methods available for your order are displayed securely during checkout. Available options may vary.

VAT invoices are provided for applicable orders. If you need help locating an invoice or require assistance with an order document, contact our team with your order number.

Email info@clevershield.co.uk.

Please contact us as soon as possible if you need to amend or cancel an order.

Changes may not be possible once an order has been processed, dispatched, specially ordered or prepared for delivery. We will confirm what options are available for your order.

Check your email junk or spam folder first. If you still cannot find your confirmation, contact us with the name and email address used when placing the order.

Please inspect your delivery as soon as possible. If there is visible damage, record it with the delivery driver where possible and take photographs of the goods and packaging.

Contact Clever Shield promptly with your order number, photographs and details of the damage so that we can investigate and advise on the next steps.

Email info@clevershield.co.uk or call 01268 472358.

Contact us as soon as possible with your order number and photographs of the product supplied.

We will investigate the issue and explain the appropriate arrangements for correcting the order.

Returns are subject to the applicable Returns & Refund Policy and the nature of the products supplied.

Certain products, including bespoke, specially ordered, made-to-specification or other excluded goods, may not be eligible for return.

Please check the full Returns & Refund Policy before ordering. We recommend checking quantities carefully before placing an order, particularly for specialist coatings and waterproofing materials.

No. Return eligibility depends on the product, its condition, how it was supplied and the applicable terms.

Specially ordered, custom-mixed, tinted, bespoke, made-to-specification and certain other products may be excluded. Business-to-business purchases may also be subject to different terms from consumer purchases.

Please refer to the full Returns & Refund Policy for the applicable conditions.

Return carriage arrangements depend on the reason for the return and the applicable policy.

Where a return is requested for reasons other than faulty or incorrectly supplied goods, the customer may be responsible for return transport costs.

Please contact us before sending anything back. Do not return goods without first obtaining return instructions.

Yes. We can help you locate suitable products within our range and direct you to the relevant manufacturer's technical information.

To help us understand your enquiry, provide details of the application, substrate, location and the product requirements you are considering.

For manufacturer-specific technical recommendations, system design and specification, customers should consult the relevant manufacturer or a suitably qualified design professional.

Clever Shield is a supplier of waterproofing, protective coating, insulation and construction materials. We do not undertake waterproofing design or provide project specifications.

Product suitability, system design, specification and application requirements should be confirmed using the manufacturer's current technical documentation and, where necessary, advice from the manufacturer or a suitably qualified design professional.

We can help customers locate relevant products, datasheets and manufacturer support contacts.

Compatibility should never be assumed simply because products appear similar or have the same intended use.

Primers, membranes, coatings, reinforcement materials, sealants and ancillary products may have specific compatibility requirements.

Always check the manufacturer's current technical datasheets and obtain written confirmation from the manufacturer where compatibility is uncertain.

Coverage rates and consumption figures are normally provided in the manufacturer's technical datasheet for the individual product.

Actual consumption can vary depending on substrate condition, porosity, surface preparation, application method, temperature and specified coating thickness.

Always use the manufacturer's stated coverage and application requirements when calculating quantities.

Refer to the product's current manufacturer's datasheet. This should identify substrate requirements, preparation, primer selection, application conditions and any relevant limitations.

Do not assume that a primer or preparation method suitable for one product will be suitable for another.

This depends entirely on the product formulation and the manufacturer's stated application requirements. Some products tolerate damp substrates, while others require a dry surface.

Check the datasheet for moisture limits, substrate conditions and application restrictions before use.

Contact our team with the product name, intended application and relevant project information. We can help locate the appropriate manufacturer documentation and technical support route.

Call 01268 472358 or email info@clevershield.co.uk.

Clever Shield supplies products from a broad range of established manufacturers, including Wykamol, Newton Waterproofing, Mapei, Sika, Tecnopol / Desmopol, Sylmasta, Soudal, Winkler, Eagle, Visqueen and others.

Browse our complete manufacturer and brand directory to explore the available ranges.

Explore our dedicated Newton and Wykamol Structural Waterproofing collection.

The range includes products for structural waterproofing, cavity drainage, membranes, pumps, drainage components and associated waterproofing applications.

Browse our Roof Paint & Liquid Coating Systems collection for products from manufacturers including Tecnopol / Desmopol, Mapei, Eagle, Winkler and others.

You can also explore our full product collections to find specialist coating systems for different applications.

Our Construction & Repair collection includes materials for concrete repair, bonding, sealing, anchoring, reinforcement and general construction applications.

The collection includes products from manufacturers such as Mapei, Soudal, Thor Helical, Triton and others.

Yes. Clever Shield supplies a range of products used in Type A, Type B and Type C structural waterproofing applications.

Explore the Newton and Wykamol waterproofing range and our wider product collections.

Yes. Visit our Shop by Brand directory to explore our manufacturer ranges and find products from leading waterproofing, coating and construction material suppliers.

Where available, manufacturer technical datasheets and product documents are provided on the relevant product page.

Look for the datasheet or technical information section on the product listing. If you cannot find a document, contact us and we will help locate it.

Yes. Visit our How-To Guides for practical product information and installation resources.

Always follow the manufacturer's current instructions and technical documentation for the specific product.

Our technical resources include product and installation-related video content where available. Visit our How-To Guides and website resources to explore the available material.

Product certificates, test information and approvals depend on the individual manufacturer and product. Where available, these documents may be provided alongside the relevant technical documentation.

Contact us with the product name and the specific document you require.

We offer competitive pricing across our product range, with pallet rates and bulk quotations available on selected products and quantities.

Contact us with the products, quantities and delivery postcode for a quotation.

Visit our Pallet Rates & Bulk Orders page to explore selected bulk purchasing opportunities across waterproofing, insulation, coatings and construction materials.

Mixed-pallet enquiries can be discussed with our team. Availability depends on the products, packaging, quantities and transport arrangements.

Send us your product list and delivery postcode through our Contact page.

Yes. We can assist with product enquiries, availability checks and quotations for larger orders.

For a quicker response, provide product names, quantities, required delivery date and destination.