Frequently Asked Questions
FAQs & Technical Help
Quick answers to common questions about delivery, returns, product compatibility, and technical support.
Tip: For product-specific coverage, cure times, primers, and substrate prep, check the Data Sheet section on each product page.
Jump to a section
Delivery & Dispatch
Next-day options, pallet deliveries, tracking, and common delivery questions.
Do you offer next-day delivery?
Yes — next-day delivery is available on most products.
Orders must be placed before the cut-off time.
Orders must be placed before the cut-off time.
How much is standard delivery?
Standard mainland UK delivery costs are shown clearly at checkout. Orders over the free-delivery threshold (if applicable) will display free delivery automatically.
Do you deliver pallets or heavy items?
Some heavy or oversized items ship by pallet. Pallet charges are calculated automatically at checkout based on order weight or product type. Pallet deliveries are kerbside unless otherwise pre-arranged.
Where can I read your full Shipping Policy?
You can view the complete policy here: Shipping Policy .
Returns & Refunds
Eligibility, damaged goods, and how to report an issue quickly.
What if my order arrives damaged?
Inspect goods immediately on delivery. If there’s visible damage, mark it as “DAMAGED” on the courier paperwork before signing. Report damage/shortages within 48 hours. Email info@clevershield.co.uk or call 01268 472358.
Are any products non-returnable?
Some specialised, made-to-order, or high-value products may have return restrictions. Please check our Returns Policy for details.
Where can I find the full Returns Policy?
View our full policy here: Returns & Refund Policy .
Technical & Product Support
Choosing systems, compatibility, datasheets, primers, and best practice.
Can you help me choose the right system?
Yes — call our team and we’ll guide you based on substrate, exposure, detailing, and the end use. Call 01268 472358.
Where do I find coverage rates and cure times?
Check the Data Sheet on the product page. It contains coverage, cure times, primers, temperature limits, and substrate prep guidance.
Can I speak to someone before ordering?
Absolutely. Call 01268 472358 for fast product and application guidance.
Orders, Invoices & Trade
VAT invoices, bulk pricing, pallet rates, and account/order questions.
Can I get a VAT invoice?
Yes — VAT invoices are available for orders at the checkout or from your customer area. If you need help locating one, contact us via Contact.
Do you offer pallet or bulk pricing?
Yes — for bulk quantities or project supply, request a quote or call our team. Call 01268 472358 or use Request a Quote.
Do you support trade and contractors?
Yes — we work with contractors and trade customers. For pricing and availability on orders, call 01268 472358.
Still need help?
Call 01268 472358 or use our contact page.