Refund policy

Returns Policy – Clever Shield Limited

We offer a 14-day return period, giving you 14 days from the date your order is delivered to request a return.

Eligibility for returns
To qualify, your item must be unused, undamaged, and in its original packaging. Please include your proof of purchase or order confirmation.

Certain items cannot be returned, including:

  • Custom-mixed, tinted, or bespoke products;

  • Goods made to your specifications;

  • Items not suitable for return for hygiene or safety reasons once opened;

  • Business-to-business purchases; and

  • Sale or clearance items (these are final sale).

How to start a return
Email info@clevershield.co.uk with your order number and reason for return.
We’ll confirm the correct return address and provide instructions.

Please do not send goods back without authorization, as this can delay your refund.
Unless the goods are faulty or supplied in error, you are responsible for return shipping costs and must insure the parcel in transit.

Damaged or incorrect items
Inspect your order on delivery and contact us within 48 hours if your goods are damaged, faulty, or incorrect. We’ll assess the issue and arrange repair, replacement, or refund where appropriate.

Liquid and Chemical Products

Due to the nature of liquid coatings, waterproofing products, primers, resins, adhesives, sealants and other chemical-based products, returns are accepted at Clever Shield's discretion. As we are unable to verify how these products have been stored or handled after delivery, we reserve the right to refuse the return of any liquid or chemical product unless it is faulty or has been supplied in error.

Condition of returned goods
Returned goods must be securely packaged. We may reduce your refund if items show signs of use or damage beyond what is necessary to inspect them.
If we need to repackage goods to make them resaleable, a £55 + VAT repackaging fee may apply.

Restocking
Goods returned because they were ordered incorrectly or are no longer required are subject to a 25% restocking fee, deducted from your refund. Delivery charges are non-refundable.

Refunds
Once your return is received and inspected, we’ll confirm approval and process any refund to your original payment method within 14 days.
Please note that your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@clevershield.co.uk

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and should be read alongside our Terms of Service.